Frequently Asked Questions
How fast is my Connection speed and how can I check it?
What is defragmenting and how do I do it?
My mouse doesn't move as well as it used to, what do I do?
My computer won't read from a CD-ROM, now what?
My Computer seems to be getting slower and slower...WHY?
How do I reset my computer if it is completely locked up?
I changed my monitor settings, now Windows is all garbled. How do I fix
this?
How do I delete cookies and clear viewed WebPages?
How do I adjust the time and date on my computer?
How can I find out how much RAM I have on my PC?
How do I change my desktop picture (wallpaper)?
How can I add a shortcut to a program on my desktop?
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What is a Virus?
What is Malware?
What is a Trojan?
What
is Spyware?
What is a Driver?
Online Speed - Your online
connection depends on several variables, the speed of your processor, the
amount of available RAM, etc. Most importantly the speed of your internet
connection. You can check your Connection speed by clicking on this
link...
A virus is a program – a piece
of executable code – that has the unique ability to replicate. Like
biological viruses, computer viruses can spread quickly and are often
difficult to eradicate. They can attach themselves to just about any type
of file and are spread as files that are copied and sent from individual
to individual. In addition to replication, some computer viruses share
another commonality: a damage routine that delivers the virus payload.
While payloads may only display messages or images, they can also destroy
files, reformat your hard drive, or cause other damage. If the virus does
not contain a damage routine, it can cause trouble by consuming storage
space and memory, and degrading the overall performance of your computer.
Several years ago most viruses spread primarily via floppy
disk, but the Internet has introduced new virus distribution mechanisms.
With email now used as an essential business communication tool, viruses
are spreading faster than ever. Viruses attached to email messages can
infect an entire enterprise in a matter of minutes, costing companies
millions of dollars annually in lost productivity and clean-up expenses.Viruses won't go away anytime soon: More than 60,000 have
been identified, and 400 new ones are created every month, according to
the International Computer Security Association (ICSA). With numbers like
this, it's safe to say that most organizations will regularly encounter
virus outbreaks. No one who uses computers is immune to viruses
Malware – short for malicious software – refers
to any malicious or unexpected program or code such as viruses, Trojans,
and droppers. Not all malicious programs or codes are viruses. Viruses,
however, occupy a majority of all known malware to date including worms.
The other major types of malware are Trojans, droppers, and kits.Due to
the many facets of malicious code or a malicious program, referring to it
as malware helps to avoid confusion. For example, a virus that also has
Trojan-like capabilities can be called malware.
A Trojan is malware that performs unexpected or
unauthorized, often malicious, actions. The main difference between a
Trojan and a virus is the inability to replicate. Trojans cause damage,
unexpected system behavior, and compromise the security of systems, but do
not replicate. If it replicates, then it should be classified as a virus.A Trojan, coined from Greek mythology's Trojan horse,
typically comes in good packaging but has some hidden malicious intent
within its code. When a Trojan is executed users will likely experience
unwanted system problems in operation, and sometimes loss of valuable
data.
Spyware (aka Adware)...
Advertising companies install additional tracking software on your system
without your knowledge, which is continuously "calling home", using your
Internet connection and reports statistical data to their server. While
according to the privacy policies of the companies, there will be no
sensitive or identifying data collected from your system and you shall
remain anonymous, it still remains the fact, that you have a "live" server
sitting on your PC that is sending information about you and your surfing
habits to a remote location.
Once enough Adware is on your system, it slows down because it's resources
are being used up by these processes. Spyware or Adware can be removed and
prevented.
Drivers
are small programs that allow your operating system, such as Windows®
98,or Windows XP® to communicate with the hardware in your computer. Think
of drivers as translators. If your operating system speaks English and
your video card speaks German, they might not correctly communicate with
each other. A driver speaks both the language of your video card and the
language of your operating system, so it can help them communicate. Beyond
acting as a translator, drivers can also enhance the operation of a
particular piece of hardware, like a video card or a sound card.
Defragmenting
organizes your hard disk for quicker access. Imagine your hard drive as a
large pile of random papers. Defragmenting stacks those papers in one nice
pile. You can defragment as often as you like, but you only need to do it
once every few months. In the start menu, go to "Programs", then
"Accessories", "System Tools", and "Disk Defragmenter." The process could
take from 15 minutes to a couple hours. It's a good thing to do when
you'll be away from your desk for a while. Remember close all other
programs before you start.
Cleaning a Mouse...The
wheels/rollers in the inside of your mouse are probably dirty. To clean
them, remove the door that covers the mouse ball and remove the mouse ball
Inside the mouse should be two rollers and a pressure wheel. You can
usually clean these wheels with a small piece of clean cloth. If that
doesn't do the trick, you may use some denatured alcohol. To keep the
inside of your mouse clean, you might try cleaning your mouse pad
periodically with mild soap and water.
CD won't work...There could
be a variety of reasons why a CD won't work. Start simple: clean off the
back of the CD. Use the "fog a mirror" technique and a soft cloth. Inspect
the back for scratches. If there are deep scratches, sometimes they may be
fixed by using a small amount of car wax. If the CD is in good condition,
but still seems not to work, try it in another machine. If the CD still
will not work, there is probably a problem with the media. If it is a
professionally made CD, venders will usually send you a new copy. If it is
a burned CD, it may have been burned incorrectly or burned on bad media.
PC is "frozen"...First, try
pressing Crtl+Alt+Del. That should give you a menu with a "Shut Down"
selection. If that doesn't work, look for the reset button on the front of
your computer. If there isn't a reset button, you can usually reset your
computer by holding the power button in for 5 seconds.
Fix video settings...Restart
your computer. As the computer is booting up, press the "F8" key. Windows
will present you with a menu. Select "Start in Safe Mode." This will boot
Windows in a low-resolution mode. Once the computer boots, go to your
display properties (right-click on the desktop) and change the resolution
to one that you know should work (you may have to reboot before Windows
will allow you to change these settings). Best bets are 800x600 and
1024x768.
To Delete Cookies
in Internet Explorer 6:
1) Start Internet Explorer.
2) On the Tools menu, click Internet
Options, and then click the General tab.
3) In the Temporary Internet Files
section, click Delete Cookies , click OK , and then click OK again.
To Clear History:
1) In Internet Explorer, click Internet
Options on the View (or Tools ) menu.
2)
On the General tab, click Clear History .
3)
Click Yes , and then click OK .
To empty cache of viewed websites and
pictures:
1)
In Internet Explorer, click
Internet Options on the View (or Tools ) menu.
2) On the General tab, click "Delete
Files..."
3) Select "Delete All Off-line Content"
4) Click Yes , and then click OK
To adjust the time
1.
Right-click the time located in the lower right corner of the screen.
2.
Select Adjust Date/Time from the shortcut menu.
3.
At the Date/Time Properties dialog box, insert the correct time and
date.
4.
Click Apply.
5.
Click OK to close the Date/Time Properties dialog box.
To find how much RAM you have
1.
Right-click the My Computer icon.
2.
Choose Properties from the shortcut menu.
3.
At the System Properties dialog box, select the General tab.
4.
The amount of RAM that your computer has is located
at the very bottom of the dialog box.
5.
Click OK to close the System Properties dialog box
To Change your Wallpaper...
1.
Right-click on the desktop.
2.
Choose Properties from the shortcut menu.
3.
At the Display Properties dialog box, select the Background
tab.
4.
Under the Wallpaper heading choose the desired background by
clicking on it.
5.
Click Apply.
6.
Click OK to close the Display Properties dialog box
How to make a Desktop
Shortcut
1.
Find the icon you want to place on your desktop.
2.
Right-click on the icon and drag it to your desktop.
3.
Release the right mouse button.
4.
Click Create Shortcut(s) here from the submenu